If for some reason you didn't like your Personalized Protein Blend, Add-Ons, or your subscription plan, please contact our Customer Experience team. We will happily troubleshoot any issues, and we can work with you to change your plan frequency, or even connect you with your Registered Dietitian!
- Log into your online profile at gainful.com. (If you are reaching a checkout page when logging in, please refer to this article: I can't log into my account.)
- Click the "Subscription" tab on the left.
- Click "Edit Subscription."
- Select "Cancel subscription."
- Select your reason for canceling.
- Click "Confirm Cancel."
- A confirmation email will be sent to your email inbox. If you do not see this email message, please be sure to check your spam, junk, or promotions folder.
Please note: Any subscription changes must be made before your next scheduled order date. For example, if your order next order is scheduled to ship out on January 19th, you must cancel or make changes to your settings by January 18th.