You can cancel your subscription at anytime before your next order date, by logging into your account and navigating to the "Subscription" tab. Please check out the steps below, or watch this video.
A little reminder: Cancelling your subscription on your order date or after your order date does not cancel an order that's in-process. It will only cancel future orders that haven't processed yet.
- 1) Head to Gainful.com and sign into your account (If you are directed to a checkout page when you log in, please refer to this article: I can't log into my account.)
- 2) Click the "Subscription" tab.
- 3) Scroll down to where it says "Next Order" and "Future Orders"
- 4) Click "Cancel My Subscription."
- 5) Select a reason of cancellation
- 6) Click "cancel subscription."
- 7) A banner will appear: "Your subscription has been cancelled."
- 8) We'll also send an automatic cancellation confirmation email. If you don't see the email, please check your spam, junk, and promotions folders.
Didn't love one of our products? If you don't absolutely love any part of your Personalized Sports Nutrition System, please contact our Customer Experience team within 30 days of placing your first order. We will happily troubleshoot any issues, including helping out with flavor recommendations, adjusting your shipment frequency, or even connecting you with your Registered Dietitian to discuss your goals.