How do I cancel my subscription?

If for some reason you didn't like your Personalized Protein Powder or subscription plan, please email our Customer Experience team at hello@gainful.com. We will happily troubleshoot any issues, and we can work with you to change your plan frequency, or even connect you with your Registered Dietitian!

If you are confident you need to cancel, you can do so by logging into your account at Gainful.com/me. To cancel your subscription, see the steps below, or you can check check out this quick video.

1. Log into your online profile at gainful.com
2. Click the "Subscription" tab on the left
3. Click "Edit Subscription" 
4. Select "Cancel subscription"
5. Select your reason for cancelling
6. Click "Confirm Cancel"
7. All set!

Please note that any subscription changes must be made before your next ship date. If your order next order is scheduled to ship out on 1/19, you must cancel by 1/18. 

When you log in to your account, if you're being directed to a checkout page, it is likely you used a different email when you created your Gainful account, or unknowingly misspelled your email address. Please try a different email, or send us message at hello@gainful.com with your shipping address so we can locate the account.