If for some reason you didn't like your Personalized Protein Powder or subscription plan, please email our Customer Experience team at firstname.lastname@example.org. We will happily troubleshoot any issues, and we can work with you to change your plan frequency, or even connect you with your Registered Dietitian!
- Log into your online profile at gainful.com
- Click the "Subscription" tab on the left
- Click "Edit Subscription"
- Select "Cancel subscription"
- Select your reason for cancelling
- Click "Confirm Cancel"
- All set!
Please note that any subscription changes must be made before your next ship date. If your order next order is scheduled to ship out on 1/19, you must cancel by 1/18.
When you log in to your account, if you're being directed to a checkout page, it is likely you used a different email when you created your Gainful account, or unknowingly misspelled your email address. Please try a different email, or send us message at email@example.com with your shipping address so we can locate the account.