If you don't absolutely love any part of your Personalized Sports Nutrition System, please contact our Customer Experience team. We will happily troubleshoot any issues, find a plan frequency that works for you, or even connect you with your Registered Dietitian!
If you are confident you need to cancel your subscription, you can do so by logging into your account at Gainful.com/me. To cancel your subscription, see the steps below, or you can check out this quick video.
- Log into your online profile at gainful.com. (If you are reaching a checkout page when logging in, please refer to this article: I can't log into my account.)
- Click the "Subscription" tab on the left.
- Click "Edit Subscription."
- Select "Cancel subscription."
- Select your reason for canceling.
- Click "Confirm Cancel."
- A confirmation email will be sent to your email inbox. If you do not see this email message, please be sure to check your spam, junk, or promotions folder.
Please note: To prevent any unwanted orders, your subscription must be cancelled or paused before your next scheduled order date, not on the order date or after. Cancelling a subscription on your order date will not cancel an order that's processed.