Managing your subscription 📫

My Orders

• How do I cancel my subscription(s)?
• I saw an order get placed today that I forgot about, so tried to cancel it in my Profile. Will that cancel my order that's already been placed?
• How to edit the quantity of products in my subscription cart
• How do I delay my subscription(s)?
• I want to change the frequency of my shipments.
• Where is my order?

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My info

• How do I update my shipping address? 🏠
• How do I change my email address?
• How do I update payment information?
• How do I change my billing address?

I can't log into my account

• I forgot the email address I used for my account.
• I can't log into my account.
• How do I reset my password?

Shipping Information

• How long does shipping take?
• Do you ship internationally?
• How much does shipping cost?
• Do you ship to military addresses?
• Will you send me a tracking link?

General

• How do I retake the quiz or edit my answers?
• Do you charge sales tax?
• What's different about Gainful from other brands?
• Do you offer samples?
• How much does Gainful cost?
• Can I get Gainful without a subscription?

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Refunds

• Return Policy
• Do you offer refunds?
• What are my options if I am dissatisfied with the product?

My Registered Dietitian

• When should I contact my Registered Dietitian?
• How can I contact my Registered Dietitian?

My Referrals

• Why is my referee getting an error message when trying to use my referral link?
• I’m not seeing my referral credit
• Where can I track my referrals?