Manage Subscription

I can't log into my account

• I forgot the email address I used for my account.
• I can't log into my account.
• How do I reset my password?
• I need technical support. Who should I contact?

My Personalized Protein Blend

• How do I change my blend back to my original one?
• How do I view my blend details?
• How do I change my blend?

My plan

• I want to change the frequency of my shipments.
• Can I pause my subscription orders?
• Can I change the number of Personalized Protein Blend servings I receive?
• How do I cancel my subscription?
• Is there a cancellation fee for ending my subscription?
• How often will I receive protein?

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My info

• How do I update my shipping address?
• How do I change my email address?
• How do I update payment information?
• How do I change my billing address?

My Orders

• There's an issue with my order. Who do I contact?
• Where is my order?
• Where do I find a tracking number for my order?
• Can I cancel my most recent order?
• Will cancelling my subscription cancel an order that has processed?
• I need more protein ASAP!

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Refunds

• Do you offer refunds?
• Do you accept returns?
• What are my options if I am dissatisfied with the product?

My Flavor Boosts

• What are Flavor Boosts?
• What are my Flavor Boost options?
• How often can I switch my Flavor Boosts?
• Can I add more Flavor Boosts to my subscription?
• Can I place a one time order of Flavor Boosts?
• I don’t want to receive Flavor Boosts

My Registered Dietitian

• When should I contact my Registered Dietitian?
• How can I contact my Registered Dietitian?

My Referrals

• Why is my referee getting an error message when trying to use my referral link?
• I’m not seeing my referral credit
• What is your referral program?
• Where can I track my referrals?